Cancellation Policy

THIS IS A NON-BINDING TRANSLATION OF THE GERMAN PAGE “WIDERRUFSBELEHRUNG

 

Right of Withdrawal

The customer has the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the date on which the customer or a third party named, who is not the carrier, has taken possession of the goods.

To exercise the right of withdrawal, the customer has to inform the entrepreneur about their decision to revoke this contract with a clear written statement (by mail or e-mail) to

Florian Oberparleiter, Niederbrunnernstraße 16, 4522 Sierning, Austria
or office@florian-oberparleiter.com

For this purpose, the customer can use the attached template withdrawal form, but which is not mandatory.

To respect the cancellation period, it is sufficient that the customer sends the notice about the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of Withdrawal

If the customer cancels the contract, the entrepreneur will have to pay back all payments received from the customer, including delivery costs (with the exception of the additional costs arising from different delivery costs than that offered by the entrepreneur i.e. the most favorable standard delivery), immediately and at the latest within fourteen days from the day on which the notice of cancellation of this contract by the customer has been received by the entrepreneur. For this repayment, the entrepreneur uses the same means of payment used by the customer in the original transaction, unless otherwise expressly agreed. In no case will the customer be charged by the entrepreneur for repayment fees.

The entrepreneur may refuse repayment until he has received the goods back or until the customer has provided proof that he has returned the goods, whichever is earlier.

The customer must return or hand over the goods immediately and in any event not later than fourteen days from the day on which he notifies the entrepreneur of the cancellation of this contract.

The deadline is met if the customer sends the goods before the expiration of the period of fourteen days.

The customer bears the immediate costs of returning the goods. The customer has to pay for a possible loss of value of the goods only if this loss of value is due to a handling of goods which is unnecessary for the purpose of checking the nature, properties and functioning of the goods.

 

Model Withdrawal Form

If the customer wishes to revoke the contract, he has the option of filling in the form below and returning it to the entrepreneur:

 

 

To
Florian Oberparleiter
Niederbrunnernstraße 16
4522 Sierning
Austria
Email: office@florian-oberparleiter.com

 

I hereby revoke the contract I have concluded for the purchase of the following goods / services (please delete where inapplicable):

 

Goods / services: ……………………………………………………………………………………………….
Order date: ……………………………………………………………………………………………………….
Delivery date: ……………………………………………………………………………………………………
Name of the customer: ……………………………………………………………………………………….
Address of the customer: …………………………………………………………………………………….

 

………………………………………………..
Date

………………………………………………..
Signature of the consumer (only on message on paper)

 

You can download this form as PDF here.